Return & Refund Policy

At DEFENDX, customer satisfaction is our priority. We strive to provide premium-quality Paint Protection Film products and services. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return only if they are received in a damaged, defective, or incorrect condition. To qualify for a return, the product must remain unused, uninstalled, and in its original packaging.

2. Return Request Timeline

Any return request must be submitted within 7 days of receiving the product. Requests received after this period may not be eligible for return or replacement.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately with:

  • Order details

  • Product photographs

  • Description of the issue

After verification, DEFENDX will arrange for a replacement or provide an appropriate resolution.

4. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used products

  • Customized or special-order products

  • Products damaged due to improper handling or installation

  • Products returned without original packaging

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed through the original payment method within 7–14 business days.

6. Replacement Policy

Where applicable, DEFENDX may offer a product replacement instead of a refund. Replacement approval will be subject to inspection and verification of the reported issue.

7. Shipping Charges

Shipping and handling charges are generally non-refundable unless the return is due to an error on the part of DEFENDX or a verified product defect.

8. Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

9. Limitation of Liability

DEFENDX shall not be responsible for damages resulting from improper installation, misuse, neglect, accidents, or unauthorized modifications to the product.

10. Contact Us

For any return, replacement, or refund-related assistance, please contact our customer support team through the contact information provided on our website.

By placing an order with DEFENDX, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

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